Customer Service
Email
support@redmondordnance.comBest for anything involving an order. We reply within 1 business day.
Phone
(406) 595-8389Monday – Friday, 8:00 AM – 5:00 PM Mountain Time. Leave a message outside those hours and we call back the next business day.
Mailing address
Redmond Ordnance LLC, Kalispell, Montana, USA
Do not mail ammunition to this address without an RMA number. Returns are only accepted with a return authorization and must ship ground — see the Return & Refund Policy for the process.
What to Include
Including these up front lets us resolve most requests in a single reply:
- Your order number (it starts with ORD- and is in your confirmation email).
- The name and email address used at checkout.
- For a shipping question: the tracking number and the delivery address.
- For a return or performance claim: the caliber and load, what happened, and photos if you have them.
Common Requests
- Where is my order? Orders ship within 1–3 business days and ground transit takes 2–7 business days. Tracking is emailed when the carrier scans the package.
- Can you ship to my state? Check the state table in the Shipping Policy. If your state is not listed there, we ship to you with an adult signature on delivery. We do not make exceptions for restricted states, even with a permit.
- I need to change or cancel an order. Email us as soon as possible with the order number. We can change an address or cancel any order that has not yet been handed to the carrier; hazmat shipments cannot be rerouted once they are in transit.
- I want to return something. Email support@redmondordnance.com with the subject “Return Request” and we will issue an RMA.
- Privacy requests. To access, correct, or delete your personal information, email support@redmondordnance.com with the subject “Privacy Request.” See the Privacy Policy.
Wholesale, Law Enforcement & Media
Agency, department, and dealer inquiries are welcome. Email support@redmondordnance.com with the subject “Wholesale Inquiry” and include your organization, the calibers you are interested in, and expected monthly volume.